management by matrices

a fresh perspective on management.

Networked marketplace

An instance of how brands will suffer if they ignore the emerging networked marketplace.
Looks like Air Deccan will need to do some serious brand rebuilding.

Missed flight, delayed flights and Air Deccan

I think an interesting thing for Air Deccan to try would be to setup a corporate blog, and start an honest conversation with its customers, acknowledge where they are going wrong, and tell us what they are doing to fix things.