Showing posts with label Corporate Blogs. Show all posts
Showing posts with label Corporate Blogs. Show all posts

Wednesday, February 7, 2007

Corporate blogs

What kind of companies should start blogs to communicate with their customers? My thoughts:

1. Smallish startups that don't have marketing budgets
2. Companies that have very few product lines, or even better just one product. That way the conversation can be 1 to N. N to N conversations are just noise!
3. Companies whose brands directly touch individual customers. I wouldn't recommend a steel maker to start a blog for instance. I would certainly like to see, say, a winemaker with a blog (like this one). People would like to talk to or listen to brands that they directly relate to.
4. Large organizations that have people who are mini-celebrities in their own right - Steve Jobs, Robert Scoble etc.

At the end of the day, a blog is just a medium. The message is always more important than the medium. So, unless you have something compelling to say to your customer don't start a blog!

The role of strategy in firms

My latest column for The Hindu Business Line explores the role of strategy in firms . Full text follows -- While there are many defini...