management by matrices

a fresh perspective on management.

Corporate blogging - my thoughts

Over at Abhilasha's blog I found some interesting questions raised by her on corporate blogging. In this post I attempt to answer a few of them:

1. Why should my organization blog?
For starters, if you are a consumer facing company (B2C), it helps to have an open conversation with your customer. Customers love to know what their favourite companies are upto. This is more so in the case of products that early adopters love (tech products, gadgets etc). A corporate blog can also become a very human touch point for customers, when compared to a boring website or even worse, a call center!

2. What realistic expectations can my organization have about the benefits of blogging, and what
obvious pitfalls or shortcomings should we be wary of?
A great, engaging blog does a lot more PR than a press release ever will. A great corporate blog can also help develop a loyal community of users around a product. Human beings love to be connnected to causes - sometimes, merely promoting a great product (like the I-pod) can be a cause. A blog can help create such a cause.

3. Who in the organization should blog?
I would say, the most important decision makers should. That way promises made on the blog will carry much more credibility.

4. What role does PR/ Corporate Communications have in this?
None! Blogs are the new age response to that tiring, sugar coated thing called the press relase.

5. What guidelines/policy should govern corporates bloggers?
Preferably none. However office bitching could be avoided!! A broad guideline coule be - say anything you want, as long as it is something that the customer is interested in knowing.

6. How can my organization measure the impact effectiveness of corporate blogging?
There is no need to really measure effectiveness. Think of it this way - what is the impact of a CEO talking one to one with millions of customers everyday? Its difficult to put a number to that. That's because the revenue you earn from a corporate blog is goodwill.

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1 comments:

  1. gravatar

    Interesting... your take on it seems to be a little different from what corporates as well as blogging gurus are recommending.

    And I have a few bones to pick too... :-)

    So hop over to my space for the rejoinder...

    7:29 PM